Many friends have issued orders after operating TikTok for a period of time, but they are not very clear about the delivery method and delivery process.
In fact, delivery is also an important part of the operation.
The orders are delivered to customers quickly and in good condition, which can improve customer satisfaction and help the reputation and popularity of the store.
Today, we will explain TikTok's delivery process to you.
In several cases of delivery, after the user places an order, the merchant needs to package the package, paste the face order, and deliver the package to the logistics provider, and the logistics service will deliver the package to the buyer.
This process is called order fulfillment, which is generally divided into two cases: single delivery and batch delivery.
01 Single piece delivery log in to TikTok Shop background and operate in [Order - Order Management].
Each status of the order is described as follows: (1) Unpaid: The unpaid order platform will remind the buyer to pay in 15 minutes and 16 hours respectively.
If no payment is made within 48 hours, the platform will automatically cancel the order and notify the buyer that the order has been cancelled.
(2) To be delivered: if there is "Cancellation requested" in the order to be delivered, it means that the buyer has initiated an order cancellation request, and the seller should reply (reject or accept) within 48 hours.
If the seller fails to reply within 48 hours, the order will be cancelled automatically.
The user has paid, and the seller needs to print the bill of lading and express bill within 48 hours (72 hours in Southeast Asia), complete the packaging and packing, paste the express bill on the package, and the platform provides a 10 * 15 face bill format.
At the same time, it should be noted that if the seller does not deliver the goods within 72 hours after the user pays, the order will enter the "automatic cancellation" process.
After entering the "automatic cancellation" process, the goods must be delivered within 48 hours, otherwise the order will be automatically cancelled.
The seller can contact the express company offline or send the package to the warehouse within 72 hours by other means, or select the nearest distribution center for delivery according to his own situation.
As long as the package is put into the warehouse, the order will automatically move from "to be delivered" to "delivered" label.
(3) Delivered: After the package is warehoused, the logistics company contracted by the platform completes the corresponding transportation and customs clearance.
(4) Export Order: the seller can filter the order according to the criteria, and then click Export.
After clicking "Export", the seller can download the newly generated order report, export the orders in the last 90 days, and export 15000 order records at a time.
The order list contains the most complete product information.
02 Log in to TikTok store background for batch delivery, and operate in [Shipment - Batch Shipment].
Step 1: Batch printing.
The seller should prepare the corresponding thermal printer and thermal paper.
You can filter the order and check the order to be printed.
At present, it can support the batch printing of up to 50 orders.
Step 2: Batch delivery.
Filter orders according to conditions, and click "Batch shipment of all filtered orders".
Currently, up to 500 orders can be delivered in batch.
Precautions: Avoid oversales/presales, and ensure that all products being sold have safety stock.
For goods with insufficient inventory due to the actual reason of the merchant, you can apply to AM for advance payment

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